Privacy Policy
Last Updated: October 27, 2026
1. Introduction
Unitedteam LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our application and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use ETS ELD, including its mobile application and related features (collectively, the “Service”).
This policy also describes your privacy rights and the choices available to you regarding your personal information.
By using the Service, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your information for the relevant purpose.
2. Company Information
Company: Unitedteam LLC
Business Address: 9 Ritters Ln, Owings Mills, MD 21117, USA
Contact Email: provider@etseld.com
Country: United States
3. Definitions
For the purposes of this Privacy Policy:
Account means an account created to access or use the Service.
Application means ETS ELD, the software application provided by the Company.
Company refers to Unitedteam LLC.
Device means any electronic device used to access the Service, including a smartphone, tablet, or computer.
Personal Data means information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual.
Service means the Application and its associated features and services.
Service Provider means a third party that processes information on behalf of the Company to support, maintain, analyze, or improve the Service.
Usage Data means information collected automatically through the use of the Service or its supporting infrastructure.
User or You means an individual accessing or using the Service, or an authorized representative using the Service on behalf of a company or other legal entity.
4. Information We Collect
The types of information we collect depend on how you use the Service, the permissions you grant, and the features enabled for your account.
4.1 Personal and Account Information
We may collect information that you or your organization provide when creating, configuring, or using an account, including, where applicable:
- Name and contact information.
- Account credentials and authentication information.
- Company, fleet, and organizational information.
- Driver and vehicle identifiers.
- Information submitted through customer support requests.
- Other information necessary to provide and administer the Service.
The information collected may vary depending on your role, such as driver, fleet manager, or administrator.
4.2 Device and Usage Information
When you use the Service, certain technical information may be collected automatically, including:
- IP address.
- Device type and operating system.
- Application version and browser information, where applicable.
- Device identifiers and diagnostic information.
- Access dates, session duration, and interactions with the Service.
- Error reports, performance data, and security-related events.
We use this information to maintain functionality, troubleshoot technical issues, improve performance, and protect the Service.
4.3 Location Information
Depending on the features enabled and the permissions granted, the Application may collect location information from your device.
Location information may include GPS coordinates, timestamps, and related location data necessary to support the Service's functionality.
Location data may be used to:
- Display vehicle or device locations on maps.
- Support fleet visibility and vehicle tracking.
- Provide location-related features to authorized users.
- Maintain relevant operational records.
- Diagnose technical issues and improve service reliability.
The availability and accuracy of location information may depend on device settings, GPS reception, network connectivity, hardware, and other technical conditions.
4.4 Background Location Collection
Certain features may require location information to be collected while the Application is running in the background, including when the Application is not actively displayed on the device.
Where supported and enabled, background location collection may be used to maintain location updates and provide authorized fleet-management functionality.
Background location access is subject to the applicable device permissions and operating system requirements. You can review or change location permissions through your device settings, although disabling them may limit certain Service features.
We process location information only for purposes permitted by applicable law and consistent with this Privacy Policy.
4.5 Information from Third Parties
We may receive information from authorized business customers, fleet administrators, integration partners, and other service providers when necessary to provide or support the Service.
Such information may include account assignments, vehicle identifiers, integration data, and information required to establish or maintain authorized access.
The information received depends on the relevant integration, the permissions granted, and the contractual relationship involved.
5. How We Use Your Information
We may use Personal Data and other collected information for the following purposes:
Providing the Service. To operate, maintain, and deliver the Application's features and functionality.
Account administration. To create and manage accounts, authenticate users, and administer access permissions.
Fleet and vehicle operations. To support authorized vehicle visibility, location-related features, and other operational functions available through the Service.
Customer support. To respond to questions, investigate reported problems, and resolve technical issues.
Service improvement. To analyze usage, identify performance issues, test functionality, and improve the reliability and usability of the Service.
Security and fraud prevention. To protect accounts, detect unauthorized activity, investigate potential misuse, and maintain the integrity of our systems.
Communications. To send service-related notifications, account information, technical updates, and important security notices.
Legal and contractual obligations. To comply with applicable laws, respond to lawful requests, enforce agreements, and protect our legal rights.
Business operations. To evaluate or complete a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable legal requirements.
We will not use Personal Data for purposes materially different from those described in this Privacy Policy without providing additional notice or obtaining consent where required by law.
6. How We Share Your Information
We do not disclose Personal Data indiscriminately. We may share information in the following circumstances:
6.1 Service Providers
We may share information with trusted service providers that help us host, operate, maintain, secure, or analyze the Service.
These providers may process information only as necessary to perform their services, subject to applicable contractual obligations and legal requirements.
6.2 Authorized Business Customers and Fleet Administrators
If you use the Service through a fleet, carrier, or other business organization, certain information may be accessible to authorized administrators or other users according to their assigned permissions and the features enabled for the account.
Depending on the configuration, this may include driver or vehicle identifiers, location information, and related operational data.
Your organization may separately establish rules governing its use of the Service. Questions about an organization's access to its fleet data may also need to be directed to that organization.
6.3 Authorized Integrations and Business Partners
We may share relevant information with third-party platforms or integration partners when the integration is enabled and the sharing is authorized or otherwise permitted by law.
The information shared depends on the integration's functionality, applicable permissions, and the relevant agreements.
Third-party services may process information under their own privacy policies.
6.4 Corporate Transactions
Information may be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, restructuring, or sale of all or part of the Company's business, subject to applicable legal requirements.
6.5 Legal Requirements and Protection of Rights
We may disclose information when reasonably necessary to:
- Comply with applicable laws, regulations, court orders, or valid legal requests.
- Protect the rights, property, or security of the Company and its users.
- Investigate suspected fraud, unauthorized access, or other unlawful activity.
- Establish, exercise, or defend legal claims.
- Protect individuals or the public where disclosure is legally justified.
6.6 With Your Consent
We may disclose information for additional purposes when you authorize the disclosure or when otherwise permitted by applicable law.
7. Data Retention
We retain Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the type of information, the purpose for which it was collected, contractual requirements, operational needs, security considerations, and applicable legal obligations.
We may retain information for longer periods when necessary to resolve disputes, enforce agreements, investigate security incidents, or comply with legal requirements.
When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our data-retention practices.
8. Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse.
The safeguards used may vary according to the nature of the information, the risks involved, and the technical requirements of the Service.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and notifying the appropriate support contact if they suspect unauthorized access to their accounts.
9. Data Transfers
Your information may be processed or stored in the United States or in other locations where the Company or its service providers operate.
As a result, information may be transferred across state or national borders, where data-protection laws may differ from those in your jurisdiction.
Where required by applicable law, we will implement appropriate safeguards for international data transfers.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to Personal Data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your Personal Data.
- Request a copy of certain information in a portable format.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the appropriate data-protection authority.
These rights are subject to applicable legal limitations and exceptions.
To submit a privacy request, contact us at provider@etseld.com. We may need to verify your identity or authority before processing your request.
If you use the Service through an organization, some information may be controlled by that organization. In such cases, we may refer your request to the relevant organization or coordinate with it as appropriate.
11. Deletion of Personal Data
You may request the deletion of Personal Data by contacting us at provider@etseld.com.
Where available, you may also be able to update or delete certain account information through the Application or account settings.
We will review and respond to deletion requests in accordance with applicable law. Certain information may need to be retained where required by law or where a valid legal basis applies, including for security, dispute resolution, or the enforcement of agreements.
Deleting certain information may affect your ability to use some or all features of the Service.
12. Children's Privacy
The Service is not intended for children under the age of 13, and we do not knowingly collect Personal Data from children under 13 without the legally required authorization.
If we become aware that we have collected such information without the required authorization, we will take reasonable steps to investigate and delete it where appropriate.
If you believe that a child has provided Personal Data to us, please contact provider@etseld.com.
Where applicable law requires additional protections or parental consent, we will comply with those requirements.
13. Third-Party Websites and Services
The Service may contain links to third-party websites, applications, or services that are not operated or controlled by the Company.
We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.
Information shared directly with third-party services may be subject to their own terms and privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal obligations, or Service functionality.
When we make changes, we will update the “Last Updated” date at the top of this document.
Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, you can contact us at:
Unitedteam LLC
9 Ritters Ln
Owings Mills, MD 21117
United States
Email: provider@etseld.com